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Web-Stat Installation

1 ] Web-Stat code and basic installation instructions[ open ][ close ]
2 ] Detailed installation instructions[ open ][ close ]
3 ] Step-by-step installation instructions for popular editors (MySpace, FrontPage, Xanga, etc.)[ open ][ close ]
4 ] Simplified Web-Stat code[ open ][ close ]
5 ] What is the difference between the full code and the simplified code ?[ open ][ close ]
The simplified version of the code does not use JavaScript, as a result it is more fault-tolerant and easier to install than the full version. The drawback is that it will not record referrers, keywords, screen size or screen color information (every other report will be enabled and work properly).
6 ] Secure Web-Stat code for SSL (hhtps) pages[ open ][ close ]
7 ] XHTML-compatible Web-Stat code[ open ][ close ]
8 ] How can I test that the code is properly installed ?[ open ][ close ]
9 ] How can I position the counter on my web page without modifying my layout ?[ open ][ close ]
10 ] Can I install the code on all of my site's pages ?[ open ][ close ]

Yes, you can, and you should : this will give your stats better accuracy. The minimum requirement is to install the Web-Stat code at least on your site's main page (entrance page) but you'll get better stats if you install it also on all your other pages (this will ensure that no matter where people enter your site Web-Stat will be triggered and record the visit).

Note that if your site has 100's of pages installing manually on each page could be time consumming. Fortunately on large sites there is often an include file for the header and/or the footer that gets added automatically at the bottom of each page. If this is the case for your site, installing the Web-Stat code only once in that include file will cover all your pages at once.

11 ] Does my site use frames ? If yes, how do I install Web-Stat ?[ open ][ close ]

Your site uses frames if the screen is divided in several windows, all independant of each other (for instance in a framed site you would be able to scroll down a window without affecting the other ones).

A framed site is made of a master page (the frameholder) and of regular HTML pages which will then load in each one of the frames defined by the frameholder. Usually the framholder has no content other than the definition of how the frames will be setup on the page (what dimension each frame will have and how it will be positioned relative to the other frames). Sometimes the frameholder will have a <noframe> section intended for browsers that can not read frames.

The 'real' content of a framed site is in the HTML pages that load inside the frames. Usually a framed site will have one or two 'fixed' frames (which content does not change) and one 'main' frame (which is updated with new content every time the visitor follows a link). The Web-Stat code must be installed inside all the HTML pages that will load inside this main frame.

12 ] My pages are created with PHP: how do I install the Web-Stat code ?[ open ][ close ]

PHP is not a problem : simply insert the Web-Stat code directly inside your PHP file, then add the following:

  • print <<<END just before the code

  • END; just after the code

13 ] My pages are generated server-side (ASP, CGI, etc.) : can I use Web-Stat ?[ open ][ close ]

Yes : if your web pages are generated on-the-fly by a server-side program all you need to do is have the program in question print the Web-Stat code on each page as it is generated.

Since a program is going to add the code to each page automatically, you have a good opportunity to give custom names to your pages (see manually naming the pages on this). It is quite easy for a server-side program to derive an appropriate name for each URL and insert it into the code when printing it on the page so you might as well take advantage of this.

14 ] Can I install Web-Stat on several web sites ?[ open ][ close ]

You can add a single Web-Stat account on as many sites as you wish, but if you do this your stats will be aggregated in one account and you won't be able to get traffic patterns for each site individually.

This can be fine if you have several URLs or sites that are part of a larger ensemble, and you want to have an overall picture of the traffic on the larger 'meta site'.

However, if you want separate stats reports for your sites, then you will need to create separate Web-Stat accounts, one for each site. Note that quantity discounts are available if you own more than four acounts.

Once you have created/registered your first account, you can create additional ones from the Control Panel (click on [ add an account ] in the first section)

15 ] How do I make the counter invisible ?[ open ][ close ]

You can make the counter entirely invisible so that it does not show at all on your page.

To do this, simply log into the Web-Stat Control Panel using the link on the top menu bar, click on 'Tracker settings' and select 'Show a counter > no' and submit. The counter will become immediately invisible throughout your site (no need to make any change to the Web-Stat code on your pages).

Note : if the invisible counter still shows an extra blank space or slightly modifies the alignement of your tables, please read the note on positionning the counter : it will show you how to remove Web-Stat entirely from the page's HTML flow so that it's impact on page design is null.

16 ] Can I make the counter visible on my home page and invisible on the rest of the site ?[ open ][ close ]

Yes : you can override the default [ Show counter ] status (defined in the Control Panel) on a per-page basis.

By default the counter visibility option selected in the Control Panel will apply whenever the counter is loaded on one of your pages. If you want the counter to be visible on your home page and invisible on others, all you need to do is set the counter to 'Show a counter > no' in the Control Panel, then on the home page edit the Web-Stat code and replace:

var invisible='#';

with:

var invisible='no';

or, if you want to force an invisible counter:

var invisible='yes';

17 ] I am not allowed to use JavaScript on my site : what do I do ?[ open ][ close ]

The Web-Stat code comes with a 'simplified' version which does not use JavaScript and can be installed on practically any site.

Since the simplified code does not use JavaScript it is more fault-tolerant and easier to install than the full version. The drawback is that it will not record referrers, keywords, screen size or screen color information (every other report will be enabled and work properly).

Click here to get the simplified version of the code for your account

18 ] Do I have to install your logo or a banner on my site ?[ open ][ close ]

Absolutely not. We do not rely on advertisements to run Web-Stat. Nothing at all will appear on your page after you install the Web-Stat code (unless you choose the option to display a counter, but that's up to you).

19 ] I have installed the code and I get no stats/no counter[ open ][ close ]

This is because the code was not properly installed (the most common problem is that the code gets added as 'text' instead of as 'HTML'. In this case the code itself will appear on your page). Please go to installation testing for a step-by-step procedure to verify your installation and identify/resolve problems.

20 ] Will Web-Stat work on an intranet ?[ open ][ close ]

Web-Stat will work fine on an intranet providing that the intranet is connected to Internet (it should be) and that your firewall does not prevent the loading of the Web-Stat code (usually that's not a problem, but to make sure you should create a free trial account and try installing it on a test page).




Using Web-Stat: How do I ?...

1 ] Can I track the downloading of PDF/Music/Video/Image files from my site ?[ open ][ close ]

Yes, you can track the downloading of external files as if they were page views. Web-Stat is the only traffic analysis tool with this ability at the time of this writing. Instructions are available here

2 ] Can I find out which links people follow when they leave my site ?[ open ][ close ]

If you sell banner ads on your site you may be interested in knowing which banner is the most popular and which links to outside resources are most heavily followed.

The difficulty is that Web-Stat can only be installed on your own pages, so it's hard to directly measure the fact that a page outside of your control was opened by one of your visitors. However when that page is accessed through a link on your site, clicks on the link can still be measured so you can find out how often each banner or links were used. Instructions are available here

3 ] Can I custom-name my pages in the stats ?[ open ][ close ]

By default, Web-Stat will identify your pages in the reports using their URL. In order to make the stats easier to read and more manageable, you can use the page title instead of the URL (by selecting that option in the Control Panel) or choose custom names for each page.

To custom-name a page, simply use the advanced version of the Web-Stat code on the page in question, then insert a name between the single quotes after the 'page_name' variable as follows:

var page_name='any_name';

A page name is any character string containing only alphabetical letters, digits or the hyphen and underscore characters. Blanks are not permitted.

More information on page naming is available here

4 ] How do I exclude my own visits to my site from the stats ?[ open ][ close ]

You can easily tell Web-Stat to ignore your own visits to your site. Simply log into the Control Panel for your account, click on 'Tracker settings', select 'Exclude my own visits > yes' and submit.

As soon as you do so, visits to your site made with the browser you were using when you set the exclusion will be ignored by Web-Stat.

Note:

  • If you use several computers or browsers to access your site, you need to repeat the above for each computer/browser, so that they are all excluded.

  • The exclusion is set by writing a cookie on the computer's hard disk. If your computer's cookies get deleted or reset for any reason, then the exclusion setting will go back to 'Exclude my own visits > no' and will need to be re-adjusted.

More information on this topic is available here

5 ] How do I exclude certain IPs from the stats ?[ open ][ close ]

If you use a fixed IP you can tell Web-Stat to ignore visits to your site by this IP. Simply log into the Control Panel for your account, click on 'Tracker settings', enter the IP to be excluded in the 'IP exclusion' box and submit.

If you need to exclude a range of IP you can do so by entering the low-end IP, followed by a hyphen, followed by the high-end IP. For example to exclude IP's between 227.234.0.0 and 227.234.69.230 you would enter the following IP exclusion : 227.234.0.0-227.234.69.230

More information on this topic is available here

6 ] How do I record my site's referrers ?[ open ][ close ]

There are two types of referrers to your site:

  • Sites that send you traffic without charging a fee (search engines for instance). These sites link to you with a normal HTML link (when you hover the mouse over the link you see your own URL in the browser's status bar)

    Web-Stat will automatically detect all referrals generated by these referrers. In the case of search engines, the keywords used are also recorded and you will be able to simulate the exact search that led a given visitor to your site (click on the referrer in the 'detail of recent visitors' report).

    Note that for the above to work, two conditions must be met:

    1. You must be using the standard (or advanced) version of the Web-Stat code (the simplified version of the code is not capable of referrer tracking)

    2. The Web-Stat code must be installed on your site's entrance pages (the first page that people see when following an outside link to your site)


  • Sites that send you traffic for a fee (pay-per-click search engines, and most sites on which you purchase a banner or an advertisement). These sites link to you with a redirect (when you hover the mouse over your link you don't see your URL in the browser's status bar, instead you see a URL on the advertiser's own site, which then redirects to your URL if you click on the link)

    For this type of referrer, you'll need to make a slight modification to the URL that a visitor is sent to in order for Web-Stat to correctly detect where the visitor came from :

    Instead of asking the advertiser to send traffic to www.my_site.com you would ask that the traffic be sent to www.my_site.com?source=referrer_name (replace 'referrer_name' by the name under which you want this particular referrer to appear in your stats). Your visitors will end-up on the exact same page, but Web-Stat will be able to extract the referrer name from the URL and correctly keep track of where your traffic is coming from.

    More information on the formatting of URLs for precise tracking of your pay-per-click campaigns is available in the referrer and search engine tracking tutorial

7 ] Can you tell me who my visitors are ? Can you record their name/address/email/profile ?[ open ][ close ]

Internet was designed with people's privacy in mind, making it technically impossible to get personal information on your visitors (such as name, email address, profile, etc.) All we can do is detect the IP number and domain name of the server from where the request to your site originated. 99% of the time that request comes from an ISP (i.e. AOL, Compuserve, Earthlink, etc.) and the IP number has been dynamically allocated to the visitor (which means that if the same visitor comes back later he/she will have a different IP number).

The only case when you can identify a visitor is when he/she is connecting through a private network with a fixed IP number, but this is not a frequent occurrence.

Note that visitor identification is plain impossible : no one can offer that service so don't waste your time looking for it. Keep in mind that in the end this is a blessing : imagine your mailbox every morning if every site you visited could collect your personal information...

8 ] How do I download my stats to my computer ?[ open ][ close ]

Yes, all your stats can easily be converted into Excel tables which you can then save and manipulate on your own computer. Simply log in to see your stats then click on the 'export stats' link on the top right of the screen

From the next page click on the category of stats that you wish to export and that's it : an Excel report will automatically appear on your computer.

You can also download individual reports by clicking on the 'download' link in the action bar just above and to the right of each report

9 ] My site uses a query string to distinguish between pages. How do I track click-paths ?[ open ][ close ]

By default Web-Stat will identify a page by using its URL, minus the query string if there is one (the query string is a question mark appended to some URLs, followed by a string of character). If your site is built in such a way that your URLs are differentiated only by their query string, then by default Web-Stat will identify all your pages by the same name, which can be confusing.

There are two solutions :

  • Identify the pages by their 'title' : this is only a matter of turning that option 'on' in the Control Panel ('stats settings'). As soon as you do so Web-Stat will stop using the URL to identify the pages and will use the page's HTML title instead.

  • Name the pages manually : the other solution is simply to 'name' the pages yourself by inserting a custom name in the Web-Stat code : for details on how to do this please click here.

10 ] Can Web-Stat detect robots and spiders coming to my site ?[ open ][ close ]

Web-Stat only measures 'real' traffic, generated by actual visitors. Robots and spiders are not counted in your stats.

11 ] Can I monitor serveral sites with a single Web-Stat account ?[ open ][ close ]

You can add a single Web-Stat account on as many sites as you wish, but if you do this your stats will be aggregated in one account and you won't be able to get traffic patterns for each site individually.

This can be fine if you have several URLs or sites that are part of a larger ensemble, and you want to have an overall picture of the traffic on the larger 'meta site'.

However, if you want separate stats reports for your sites, then you will need to create separate Web-Stat accounts, one for each site. Note that quantity discounts are available if you own more than four acounts.

Once you have created/registered your first account, you can create additional ones from the Control Panel (click on [ add an account ] in the first section)




Problems and errors

1 ] The stats are stuck and have not updated in several days[ open ][ close ]

This is a very common question and the answer is always the same : you have removed or modified the Web-Stat code from your page (probably by error during a site update) This will prevent our program from working and causes your traffic monitoring to stop.

Please check your installation by loading your web site from Internet and displaying your site's source code (right-click anywhere on a text portion of your site and select 'views source' from the menu that will appear at the cursor's location). Locate the Web-Stat code in your source HTML and verify that it is strictly identical to the code we issued.

Click here to get a copy of the original Web-Stat code for your account along with installation instructions.

Note : if your site gets very low traffic, it is possible for the stats to appear to be behind by a day or more : the reason is that the Web-Stat reports update every time a visitor accesses your site ; if you have no visitors in over 24 hours, then your stats will appear as they were 24 hours ago. They will update automatically as soon as your site receives a visit.

2 ] When I go to my site my visit does not appear in the stats[ open ][ close ]

First, check that you have not excluded your own visits from being counted (go to the Web-Stat Control Panel and look at the 'Exclude my own Visits' section : the setting should be at 'No'. If it is at 'Yes' change it by selecting 'No' and submitting, then try going to your site again.

If your own visits are still not being counted, your account is probably set to 'Test Mode > No' in the Web-Stat Control Panel, which means that it will only count one 'visit' for a given visitor in a 30 minutes period (this is a very desirable feature ; after all if someone comes to your site and reloads your page 5 times you want us to count 1 visit, not 5). Your visit was counted when you originally accessed your site but your return visits are being incorporated inside the existing visitor record because they are part of the same 30-minute session

To test your account you can :

  • set it up so that it increments every time you reload your page : simply go to the Web-Stat Control Panel, click on 'Tracker settings', select 'Test Mode > Yes' and submit.

  • close your browser, wait at least 30 minutes (make it 45 to be safe), then go back to your site : your visit will be counted as a new session.

3 ] The geographic location (city, state) stats are sometimes incorrect[ open ][ close ]

When we show you the geographic location of a visitor what we are actually measuring is the location from where the visitor's Internet Service Provider (ISP) issued a connection request to your web site. Usually the ISP servers are near the visitor's physical location, but sometimes the distance can be of a few miles.

In some cases (AOL or Compuserve for instance) the ISP will re-route the connection requests through its private network, so that they will emerge far away from the actual visitor's location. These cases are not very common but they do happen.

These limitations are shared by all stats suppliers out there. As of today Web-Stat is using the most precise localization tool available and as far as we know you can not get more precise data anywhere else.

4 ] Web-Stat is reporting less visitors than the stats supplied by my host[ open ][ close ]

The stats supplied by your host are derived from an analysis of the host's server log files. Discrepancies between server logs and Web-Stat results are a common occurrence ; here are the main reasons why :

  • You may have forgotten to install the Web-Stat code on a page that people use to enter your site (you can find out easily by comparing Web-Stat's entrance pages report with the equivalent report in your host's stats)

  • If someone loads an image (or any non-HTML file) from your site without loading an actual web page the server logs will count a visit regardless. Since the visitor did not actually make it to your site Web-Stat filters these events out and no visit is counted.

  • If a robot, spider, or any automated process loads your page, your server logs will show a visit. Web-Stat correctly filters out all artificial traffic and only shows 'real' visitors.

  • Web-Stat will only count one 'visit' if the same person comes back to your site within less than 30 minutes ; you need to check what your host is counting exactly. If they have a different definition of a visit they will show different results (or they may be counting 'hits', which are document requests to your server, and will result in an inflated visitor count since a single 'visit' can generate many 'hits').

  • Server log reports separate visitors by looking at their IPs ; more and more with cable modems, people use firewalls that change their IP at each HTTP request, so everytime one of these visitors requests a document from your site, the server logs will see a different IP and count a new visit. Web-Stat will correctly identify these requests as part as a single visit. This alone causes large discrepancies as the server logs see a lot more visitors than actually came to your site.

Please note that Web-Stat has been running stats since 1998. During all these years we have had many people challenge our results and each time we did an in-depth invertigation. We have found a satisfactory explanation in every case (either Web-Stat was not properly installed or Web-Stat and the other stats program were not measuring the same thing). In other words we are very confident in our data since it has proven to be correct every single time during many years over tens of thousands of sites.

5 ] Web-Stat is reporting less visitors than my other web counter[ open ][ close ]

This is another common question ; remember that just because another counter shows more visits does not mean that Web-Stat is misbehaving, actually it could be just the opposite. Here are a few things to look for:

  • Check that the Web-Stat code is properly installed on your site How can I test that the code is properly installed ?

  • you may have forgotten to install Web-Stat on a page that people use to enter your site : if your other counter is installed on that page and not Web-Stat we can not 'see' the visitor

  • Web-Stat will only count one 'visit' for a given visitor in a 30 minutes period (this is a very desirable feature ; after all if someone comes to your site and reloads your page 5 times you want us to count 1 visit, not 5). Most likely your other counter does not have that feature (few do) and counts a new 'visit' every time a single visitor loads one of your pages.

  • If the stats are supplied by your host, they are probably derived from your server logs, in which case section #2 above would apply

Please note that Web-Stat has been running stats since 1998. During all these years we have had many people challenge our results and each time we did an in-depth invertigation. We have found a satisfactory explanation in every case (either Web-Stat was not properly installed or Web-Stat and the other stats program were not measuring the same thing). In other words we are very confident in our data since it has proven to be correct every single time during many years over tens of thousands of sites.

6 ] Google Adwords (or another pay-per-click engine) is reporting more referrals than Web-Stat[ open ][ close ]

The usual reasons for a difference between our stats and the stats supplied by Pay-per-click search engines (such as Adwords, Overture or Findwhat) are :

  • Web-Stat will not count the same visitor more than once in a 30 minutes interval. Some pay-per-click engines can count multiple clicks by the same visitor in an equivalent time period.

  • Pay-per-click engines measure clicks towards your site ; we measure the fact that your page was actually loaded into someone's browser. If someone clicks on a search engine link then goes back immediately, which happens often, then you get a 'click' counted by the engine, but no visit on the Web-Stat side because your site was not actually 'loaded' in the visitor's browser.

  • You need to properly configure your pay-per-click links. It is important that you instruct the pay-per-click engines to send your traffic to :

    http://www.yoursite.com?source=some_engine

    instead of simply to:

    http://www.yoursite.com

    ... per the instructions in the referrer tracking tutorial

7 ] Referrer and keyword tracking is not working properly[ open ][ close ]

There are two possible cases :

  1. Referrers are never detected by Web-Stat (every referral appears as 'Direct Access'. In this case there are four possibilities :

    • First, it is possible that there are no referrers to your site. Has your URL been submitted to the search engines ? Are people linking to your site ? If not, then there are no referrals for Web-Stat to detect and the results are normal.

    • If you are certain that there are indeed referrals to your site and if they are never detected by Web-Stat, verify that the Web-Stat code is installed on your site's entrance page. For instance if people access your site at www.yoursite.com/index.html and get automatically redirected to www.yoursite.com/main.html, the true entrance page is index.html, not main.html, so the Web-Stat code must be installed on index.html

    • If referrers are still not detected, you may have installed the simplified version of the code, which is not capable of referrer detection. Instead, you need to install the standard version of the code available here

    • If you are using the standard version of the code and you still don't get any referrers, then the code may not be properly installed. Please check your installation as follows:

      Load your web site from Internet and display your site's source code (right-click anywhere on a text portion of your site and select 'views source' from the menu that will appear at the cursor's location). Locate the Web-Stat code in your source HTML and verify that it is strictly identical to the code we issued (in particular your code should contain the same number of lines as the original code - sometimes HTML editors insert unwanted line breaks, which prevent traffic monitoring from working properly). The original code for your account is available here

  2. Referrers are usually detected but not always, in particular some referrers seem to be absent or under-reported.

    This is caused by the fact that some of your referrers use non-standard links to your site (for instance server redirects instead of HTTP links). In such cases Web-Stat can not detect the referrer automatically, however there are ways to easily get around this problem. Please see our Referrer Tracking Tutorial for more information on tracking non-standard referrals.

8 ] The timestamp of my visitors is off[ open ][ close ]

When you create an account we attempt to automatically detect your time zone and apply it to your stats. Nevertheless, if you notice that the time stamp for your visitors is incorrect simply adjust your time zone from the Web-Stat Control Panel (click on 'Stats settings').

Note that updating the time zone does not affect the timestamp on previously recorded visits. Only future visits will use the new setting.

Daylight saving : time zones are not updated automatically when the time changes. This is because all countries do not use Daylight Saving Time, and those who do don't all change at the same time. For that reason we felt that it was beter to let individual users adjust their time zone if and when needed twice a year.

9 ] I reload my page and no new visit is counted[ open ][ close ]

In normal operations, the counter will only increment once for a given visitor in a 30 minutes period (this is a very desirable feature ; after all if someone comes to your site and reloads your page 5 times you want us to count 1 visit, not 5).

To test your account you can force the counter to increment by one every time a monitored page is loaded : simply go to the Web-Stat Control Panel, click on 'Tracker settings', select 'Test Mode > Yes' and submit.

10 ] A new visit is counted every time I reload my page[ open ][ close ]

Your account is set to 'Test Mode > Yes' in the 'Tracker settings' section of the Web-Stat Control Panel, which means that the counter will increment by one and we will count a new visit every time the Web-Stat code is loaded. This is useful only to verify that your account is working properly after installation. The account should not remain in test mode and you should choose 'Test Mode > No' for normal operation.

11 ] I have excluded my own visit but the setting does not 'hold'[ open ][ close ]

You can have Web-Stat ignore your own visits to your site by selecting 'Exclude my own visits > Yes' in the Web-Stat Control Panel. When you select this option we write a cookie on your hard disk that allows us to recognize your browser when you come to your site and load your counter. If that cookie gets erased for any reason we are unable to recognize your browser anymore and your visits get counted again.

To prevent this from happening make sure that your cookies files don't get erased. Specifically, this will occur if you remove them yourself or if you run a program that erases them for you at regular intervals (some disk cleaning, anti-virus, security, or privacy programs can remove the cookies from your hard drive if improperly configured).

12 ] My stats seem to be publicly available : how do I prevent that ?[ open ][ close ]

Your stats can be set to either 'Public' or 'Private' in the Web-Stat Control Panel. If you choose the 'public' setting, anyone can access your data, including the search engine spiders which may index them.

To make your stats results private simply go to the Control Panel, click on 'Stats settings', select 'Private' in the 'Public/Private stats' section and submit. Your results will immediately become hidden to the public and will have to be accessed from our password-protected 'check stats' interface.

Note that you may still be able to check your stats without a password from your own computer : that's because your browser 'remembers' your login information (if you have clicked on the 'remember me' checkbox during a log in). Anyone using a computer other than yours will not have that access.

13 ] Why do you have traffic limits ? What happens if I go over ?[ open ][ close ]

In order to provide reliable service we need to put a limit on the resources made available to each account. For that reason, the number of page views that can be recorded by a single account each month is capped at 100,000 page views per month (this provides plenty of room for most web sites and is rarely reached).

If your account ever goes over the limit the gathering of stats will get temporarily suspended and you will receive a warning email. You will then have two options :

  • Wait until the end of the month and traffic analysis will resume automatically (no new data will be recorded while the account is suspended).

  • Upgrade your account to a higher traffic limit (from the Control Panel)

Additional information on our high-traffic plans is available here




Administrative and Billing Issues

1 ] I have lost my user ID and/or password[ open ][ close ]

You can recover a lost password or user ID (or both) from this form

2 ] How much does Web-Stat cost ? What are the differences between account types ?[ open ][ close ]

We offer four types of accounts : 'basic' at $5.00 per month, 'plus' at $7.50 per month, 'premium' at $9.50 per month and 'free trial'

  • A basic account will monitor your incoming traffic (number of visitors, referrers, keywords, geographical location, etc.) but does not follow your visitors inside your site to record their behavior, so reports like 'page views' and 'click-paths' are not available.

  • The plus account is similar to the 'basic' account, but it includes the Web-Stat Uptime Monitoring, which attempts to connect to your site every 15 or 30 minutes to verify that it is up and running normally (if it is not it alerts you via email and cell phone text messages). Also, the Uptime Monitoring measures the time it takes to establish a connection to your site and presents that information in additional reports (average connect time per day, per month, per day of the week and per hour, average uptime per day, per month, per day of the week and per hour).

  • The premium account includes all the above stats. It will also follow your visitors inside your site and record their behavior (click-paths, page views, time spent on each page, conversions, bounce rate).

    A premium account will also give you a connection counter, which allows you to display the number of people connected to your site in real time. For instance we are using it here to show you that right now visitors are connected to the Web-Stat site.

  • The free trial is equivalent to a 'premium' account and it will work for 15 days. It can be made permanent (without losing the existing stats) simply by 'registering' it: use the link on the menu bar or click here. If you do not register your free trial within 15 days, it will expire and be deleted automatically

For more on these different programs, please see this page which summarizes the differences between account types

3 ] How many sites can I monitor with one account ?[ open ][ close ]

One Web-Stat account is designed to monitor the traffic on one web site. If you need to monitor several sites, then you should create several accounts with us. Note that quantity discounts are available if you own more than four acounts.

Once you have created/registered your first account, you can create additional ones from the Control Panel (click on [ add an account ] in the first section)

4 ] Do you offer quantity discounts ?[ open ][ close ]

Yes, if you have several accounts with us and pay for them with the same credit card you will get quantity discounts of up to 50% : see details here.

Note that you can create your accounts one at a time : when we charge you each month we will find out how many accounts are being paid for with the same card and automatically calculate the appropriate discount.

5 ] How can I update the credit card that is used to pay for my account(s) ?[ open ][ close ]

You can update your credit card information securely online ; all you have to do is:

  • click on the 'Control Panel' tab
  • log in
  • click on 'update' next to 'credit card' in the top section
  • update the credit card information

Note that for your security your credit card number and ID code are not stored online, so they will not appear on the update form.

6 ] How can I cancel my account ?[ open ][ close ]

If your account is a free trial, you do not need to cancel it : it will expire automatically after 15 days and there is nothing for you to do.

If you have a permanent (paying) account with us and wish to discontinue our service you can do so at any time, no questions asked : simply contact us with your user ID and password requesting that we cancel your account. We will proceed and send you a confirmation within 24 hours.

Your cancellation request must reach us at least two (2) business days before the last day of the month otherwise you will be charged for the next billing period. NOTE THAT WE DO NOT REFUND PRORATED FEES FOR UNUSED OR CANCELLED SERVICE.

7 ] How will your charges appear on my credit card statement ?[ open ][ close ]

Our monthly charges will appear on your credit card statement as :

  • Web Tracking Services, LLC
8 ] What payment options do I have ?[ open ][ close ]

When you sign-up for a full account (or register a free trial account) you can choose between:

  • monthly credit card charges (recurring)
  • monthly Paypal charges (recurring)
  • one-time credit card payment for a 6 or 12-month subscription (not recurring)
  • one-time Paypal payment for a 6 or 12-month subscription (not recurring)
  • one-time check or money order payment for a 6 or 12-month subscription (not recurring)

If you choose the check or money order option, your account is immediately registered and an invoice is sent to you via email. You then have 10 days to send us your payment.

Please see also this page

9 ] I have several accounts : how can I list them all ?[ open ][ close ]
  • click on the 'Control Panel' tab
  • log in
  • click on 'view details' in the first section
10 ] How can I change my password ?[ open ][ close ]

You can change your password at any time from the Control Panel for your account (login then click on 'passwords settings'. There are two types of passwords :

  • the admin password : it allows access to both the stats and the Control Panel

  • the guest password : it allows access to the stats only. Guest login is useful if you want to give access to your traffic data to someone else without relinquishing control of the account.

11 ] Can I change my user ID ?[ open ][ close ]

We can easily rename your account for you : please contact us and give us your current user ID and two choices of a new user ID (in case your first choice is already taken).

As soon as we receive your message will will rename your account and confirm

12 ] I am moving my site to a new domain : what do I need to do ?[ open ][ close ]

There are only two things that you need to do:

  • Update the URL of the monitored web site in the Control Panel (log in, then click on 'Administrative settings')

  • Verify that the Web-Stat code is installed on the new site so that visitor monitoring can continue uninterrupted

13 ] How can I upgrade my account ?[ open ][ close ]

You can upgrade your account at any time from the Web-Stat Control Panel (click on 'Administrative settings').

14 ] How can I downgrade my account ?[ open ][ close ]

You can downgrade your account at any time: simply contact us with:

  • your user ID
  • your password
  • the level at which you want to downgrade the account

We will proceed with the downgrade and send you a confirmation within 24 hours of receiving your message.




Other Issues

1 ] What is your reliability, track record ?[ open ][ close ]

Web-Stat was started in February 1998, which makes us one of the earliest web traffic analysis companies in existence. We have been in operation uninterrupted since, serving about 100 million hits per day. We use a sophisticated set of tools to monitor the load on our servers and we upgrade our hardware regularly in order to keep up with demand. We maintain about 25% excess capacity so that you can always count on the reliability of your stats (we had zero downtime in the last 12 months).

We have over 10,000 clients running all types of sites, large businesses, home pages, small businesses, government agencies, etc. Please take a look at our client's feedback to find out what other people thought of working with Web-Stat.

We understand that you can not simply take our word regarding the quality of our service, which is why we offer a free 15-day trial : you can create an account in less than a minute here, install it on your site and get free traffic analysis started immediately. If for some reason you don't like it there is nothing else for you to do (the account will expire automatically after 15 days). If you do like what you see, you can choose to make the account permanent at any time simply by using the 'register' link on the menu bar.

2 ] Where are you located ?[ open ][ close ]

Web-Stat is headquartered in South Carolina (USA). Our servers are located in Texas and Virginia (we have several data centers for optimal protection of your data).

3 ] Why isn't Web-Stat free ?[ open ][ close ]

Web-Stat has been in operation uninterrupted since 1998, serving about 100 million hits per day. We constantly monitor the load on our servers and we upgrade our hardware regularly in order to keep up with demand. We maintain about 25% excess capacity so that you can always count on the reliability of our service. Our support is, we believe, outstanding and you'll never wait more than 24 hours for an answer from us, whatever your question

This obviously comes at a price, and we opted to finance our infrastructure the old fashioned way: by charging our clients a small fee. Since we have many customers, the small fees add-up and generate enough money for us to maintain our equipment, invest in new hardware regularly, develop new stats and stay alert and responsive to your needs

There are some free stats suppliers out there, some of them quite large, but you are paying for the service in some way: is your email address being shared with third parties ? Your stats ? Some personal information ? Are you advertising for the stats supplier without realizing it ? What's the user support like ?

If you have ever used 'free hosting', then you already know that 'free' does not come without serious drawbacks !

We simply opted to do things in a straightforward manner and stay clear of all the 'free' schemes on the market... so yes, if you want to use Web-Stat, you'll be paying a small monthly fee, between $5.00 and $9.50 per month, depending on the type of plan you choose, and in exchange you'll get outstanding stats and service.

4 ] Do you share my email address or my stats with third parties ?[ open ][ close ]

We have a very strict privacy policy which we adhere to in all circumstances. Your personal data is confidential and will never be shared with anyone. As to your stats, you have the option to make them either 'public' or 'private'. If you choose the 'private' option, they will be password-protected and can only be accessed by yourself (or anyone whom you shared the password with).